The Art of the Apology…

Posted on June 4, 2010

Let’s face it, we all make mistakes.  Even pretty big ones can be recovered from…take a lesson from this week’s most talked about mistake…Jim Joyce’s wrong call that was heard around the globe.  If you make mistakes with your customers, the best approach is always to ‘fess up to it and apologize.  A personalized promotional gift with an “I’m sorry” card will soften the hearts of even the most angry.

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